Tools
Mindset tools
1. Digital Principles
Use these to find out what good looks like when creating a digital service.
2. Interaction Toolkit
A guide to creating positive, equal and productive relationships with your team.
3. Open Working
Share how you work, including resources you create, with colleagues and other organisations.
4. Project best practice
Here are some ideas for meetings or activities you can plan to set your project up for success.
5. Stakeholder mapping
Figure out who you need to keep informed and involved, and how.
Discover tools
1. Problem statement
Clarify the main challenge or problem you're trying to address
2. Understanding where to start - Knowledge Board
Map out what you and your team know about your challenge and uncover what you need to find out first
3. Desk research
Track down insights and research that's already out there to build your understanding of the problem
4. User research
Learn about your users’ needs and create useful solutions
5. Making sense of your research
Sort and organise the data you've gathered to draw out insights
6. User journey mapping
Visualise how your users find and use your services. Highlight challenges the user faces
7. User Needs Statements
Turn your insights into user needs statements
8. 'How might we...?' turning research data into ideas
Switch from thinking about a problem to thinking about ideas and solutions
9. Sharing what you've learnt
Share all you've learned in the Discover phase and get the team ready for thinking about solutions
Define tools
1. Generating Ideas - Rapid 8s
A quickfire activity to help you and your team get creative with your solution ideas
2. Idea prioritisation
Use this tool to help you prioritise your ideas
3. Consequence scanning
Think about potential consequences of a product or service to prioritise your ideas
4. Think about reuse
Explore tools that already exist to avoid duplication and save time and money
5. Test your ideas - prototyping
Create some quick tests to see how well your ideas meet your users’ needs
6. Sharing what you've learnt
Share all you've learnt in the Define phase and get the team ready for developing the solution
Develop tools
1. Map your team's digital capabilities
Explore what skills and capabilities you have in your organisation
2. Find and work with a digital partner
Tools to help you find a good digital partner - and keep them
3. Choosing software or a tool to use - reuse
Before building something from scratch, you might be able to reuse something that already exists
4. Create a Service Blueprint
Create a service map to figure out how your product will be used by users and staff
5. Pitch Presentation
Having a sharp elevator pitch will sum up your product or service and help you get buy-in at all levels