Boost your digital skills

4. User research

Learn about your users’ needs and create useful solutions

What is it good for?

  • Understanding of the behaviours and needs of people who are affected by the challenge your project is addressing

When to use it

After you have created your Knowledge Board and you're clear what you need to find out about and who's affected by the problem you are working on.

How to use it

Doing research with users - or the people who interact with your organisation or service - is a crucial part of the design process. By asking them about their behaviours, challenges and needs, we can respond with services or products that will address those needs and solve their challenges. The easiest way to do this is to do one to one interviews. It means we don't end up creating something that we think they need, but just doesn't match up with their actual behaviours. It's a case of planning some interview questions, based on what you've got in your Knowledge Board, then lining up at least five interviews with the users you've decided to research with.

Below you'll find a User Research Worksheet with all of the steps you need to get started with your user research. Simply make a copy of the worksheet, and you're ready to go!


Get the tool

Make a copy of the worksheet and get started:

Further reading

  1. Example and resource for post interview participant care
  1. Neontribe's reflections on safeguarding and wellbeing in user research. Neontribe is a digital agency working in user research, software development and design.

3. And some thoughts on ethics in user research, also from Neontribe.

"I'd been confident I had a good grasp of what our users needed... How wrong I was. I knew very little about what our users really want and need from us." Rachel Townley, Product Manager Action for children